Annals of Management Science


Bongaigaon Thermal Power Project is the National Thermal Power Corporation’s (NTPC’s) flagship project in the state of Assam in the North Eastern Part of the country. The project is being constructed at an existing plant of Assam State Electricity Board (ASEB) of 60X4 MW capacity which was closed due to very low Power Load Factor (PLF) of about 4-5. However, since inception, the project was marred and plagued by various external factors and problems which delayed its completion for a prolonged period. Many of the problems are presented in this study. By meticulously adopting various modern management principle, NTPC managed to build the confidence of stake holders and statutory authorities. It has earned the endorsement and support of local governance / administration and has re-instilled faith and morale of the employees. Sustained operational outputs are achieved by maintaining realistic target with shorter time milestones of the project. This case is a classic example of reviving a delayed project by implementing modern management principles. Key learning points from the project are presented in this study.