Perceptions of the roles and responsibilities of IT administrators regarding technology strategic plans for client support centers in Tennessee Board of Regents institutions

Jeremiah O Adigun, Tennessee State University

Abstract

The purpose of this descriptive study was to examine how IT administrators perceive their current and ideal roles and responsibilities for strategic technology planning. A quantitative survey was administered with Tennessee Board of Regent IT vice presidents. Technology planning model was used as a theoretical framework to gain insight into IT administrators' perceptions of their current and ideal roles and responsibilities. The survey gathered demographic information on IT administrators. Two Likert-type rating scales were developed to address both the perceived roles of IT administrators and the degree with which they approached their leadership decision making responsibilities. The study helped clarify whether or not current roles and responsibilities of IT administrators were allocated in a manner that was consistent with the perceptions of IT administrative personnel. Four research questions guided this study. ^ The primary findings from this study revealed that the majority of IT administrators were primarily responsible for most IT decision-making, which included developing IT long-term vision and goals; communicating IT vision to all the campus' stakeholders, reinforcing technology vision and policies establishing hardware and software standards, preparing the annual operating budget, and resolving IT problems. Data also revealed that without proper communicating IT vision to all the campus' stakeholders, IT administrators were unable to successfully progress with strategic technology planning. Chi-square findings indicated there was no significant relationship between the current and desired allocation of IT roles and responsibilities. ^ It was recommended that developing IT strategic plans and selecting IT committee members must be cultivated to provide common ground, a sense of ownership, mutual respect and teamwork to accomplish technology strategic plan. IT administrators should devote considerable attention to communicating future IT strategic planning needs, resolving user support issues and provide guidance for IT financial management of resources to create and maintain a positive implementation technology strategic plan. It was also recommended that the TBR IT Sub-Committee investigate their individual institutional environments to define the areas and responsibilities of those who could best positively impact the planning process other than the IT administrators themselves.^

Subject Area

Information Technology|Education, Administration|Education, Technology of

Recommended Citation

Jeremiah O Adigun, "Perceptions of the roles and responsibilities of IT administrators regarding technology strategic plans for client support centers in Tennessee Board of Regents institutions" (2012). ETD Collection for Tennessee State University. Paper AAI3508176.
http://digitalscholarship.tnstate.edu/dissertations/AAI3508176

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